This Privacy Policy explains how GoCar Fiji (“GoCar Fiji”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you use our website and services (the “Service”). By using the Service, you agree to the practices described in this Privacy Policy.
Who We Are
GoCar Fiji is a car rental comparison and booking platform. We display offers from trusted local rental partners and help users search, compare, and book car rentals online. Depending on the offer you choose, your booking may be fulfilled by a local rental partner (“Supplier”).
Information We Collect
We collect information to provide the Service, improve the website, process bookings, and support customers.
- Information you provide – such as your name, email address, phone number, driver details, booking preferences, and any messages you submit through forms or customer support.
- Booking information – such as pick-up and drop-off locations, dates, selected vehicle category, extras, and booking reference details.
- Payment-related information – if payment is taken online, we (or our payment providers) may process payment details. We do not store full payment card numbers on our servers when processed by third-party payment providers.
- Technical and usage data – such as IP address, browser type, device information, pages viewed, clicks, session duration, referral source, and diagnostic logs.
- Cookies and similar technologies – used for essential site functionality, analytics, preferences, and advertising/retargeting where applicable.
How We Use Your Information
We use your data for the following purposes:
- Provide and operate the Service, including search, comparison, and booking functionality.
- Process your booking request and share necessary details with the Supplier so they can provide the rental service.
- Send booking confirmations, service messages, and updates related to your reservation.
- Provide customer support and respond to inquiries.
- Improve our website, content, and user experience through analytics and testing.
- Prevent fraud, misuse, and security incidents, and comply with legal obligations.
- With your consent where required, send marketing communications and show relevant ads.
How We Share Your Information
We may share your information only as needed to run the Service:
- Local rental partners (Suppliers) – to confirm and fulfill your booking and provide pick-up instructions and rental service.
- Payment providers – to securely process payments, when applicable.
- Service providers – such as hosting, analytics, customer support tools, email delivery, and security services, acting on our instructions.
- Legal and compliance – where required by law, court order, or to protect rights, safety, and prevent fraud.
- Business transfers – if we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Cookies
We use cookies and similar technologies to ensure the website works properly, remember your preferences, and understand how visitors use our site. Some cookies are essential. Others help us measure performance and improve the Service. Where required by law, we will request your consent for non-essential cookies.
- Essential cookies – required for core website functions.
- Analytics cookies – help us understand traffic and improve content.
- Preference cookies – remember your settings such as language or currency.
- Marketing cookies – used to show relevant ads or measure campaign performance where applicable.
Legal Bases for Processing
Where applicable, we process personal data under one or more of the following legal bases: performance of a contract (to provide the booking and Service), legitimate interests (to improve, secure, and operate the website), compliance with legal obligations, and consent (for certain cookies and marketing communications).
Data Retention
We keep your information only as long as necessary for the purposes described in this Privacy Policy, including providing the Service, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of data and the reason we collected it.
Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is 100% secure, but we work to protect your information and reduce risks.
Your Rights
Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict processing of your data, and the right to object to certain processing. You may also have the right to data portability and to withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.
International Transfers
Your information may be processed in countries other than your own, including where our service providers or partners operate. When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place as required by applicable law.
Children’s Privacy
The Service is not intended for children under 16 (or the age defined by local law). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us via the contact form on our website or by email at the address listed on the website.